Departments across organizations started exploring artificial intelligence's potential in 2023 and that trend is expected to continue in 2024. Human resource teams are already using the technology for talent acquisition, employee onboarding and training, performance management, employee engagement, payroll processes and much more.
According to a late 2023 survey from The Conference Board, 61% of chief human resource officers say they’re investing in AI to streamline HR processes — and 21% say they’re investing in the tech as a way to create a competitive advantage.
There are already many HR AI tools available on the market today, but new promising solutions are also just around the corner. We took a closer look.
5 AI HR Tools Launching In 2024
The first quarter of 2024 promises some exciting new offerings in the world of AI for HR. Here are five solutions that caught our eye.
1. Phenom X+
In early 2024, the new Phenom X+ HR-focused generative AI will offer a way for organizations to enhance their talent marketing productivity and improve the candidate experience on their career sites.
“With just a couple of clicks, Phenom AI will generate content suggestions — including blogs, site pages, text for widgets, SEO metadata and social copy — based on existing information on their career sites (such as posted jobs) or by creating new content from scratch,” the company stated.
For HR leaders, this means easier processes for promoting their brands, building thought leadership, advertising jobs and marketing upcoming events.
“As talent marketing teams continue to create content, X+ will get better and better — using not only the organization’s context but also their users. For companies where team members wear multiple hats, the new generative AI capabilities afforded by X+ will help them dramatically increase their content output for their career site so candidates will find the right work, faster,” the company stated.
2. NinjaTech AI Agents
Another tool debuting in Q1 is NinjaTech’s team of AI agents, each with specialized skills and knowledge to complete specific tasks. One such agent, Atlas, aims to help HR teams conduct research while others will help with scheduling and managing calendars, reservations and appointments, booking travel, conducting outreach and many other tasks.
“What makes Ninja's AI agents special is that they are specialized, they can self-learn, and they can collaborate to complete tasks,” said Babak Pahlavan, CEO and founder of NinjaTech AI. “Our AI agents write their own code, test it to ensure it can successfully complete the chosen task and store the successful strategies for future tackling problems and tasks.”
This combination of technology, explained Pahlavan, means that these agents are on “autopilot” and can handle tasks independently, similar to a human assistant. “Best of all, you can give them these tasks simply by conversing with them — whether by email, messaging, Slack or voice-based conversation.”
3. Betterworks
In the coming months, Betterworks plans to expand its use of AI on its platform with the release of two new features. The first, Goal Assist, will help employees in their goal management by offering suggestions based on their title, top company goals, manager goals, historical goals and feedback received.
“GenAI can also help users build clear goals that comply with goal-writing best practices such as OKRs or SMART goals,” explained Arnaud Grunwald, Betterworks chief product officer. “The result is more precise, measurable and meaningful goals that align with both team and company objectives.”
Another upcoming feature is the Feedback Summary Assist, which will use a generative AI-powered summarization feature to help employees and managers save time and increase the quality of their performance and development conversations.
“Betterworks AI then analyzes the employee’s extensive performance data, including peer evaluations and goal attainment, over a defined time frame to formulate a foundational summary or suggest tailored recommendations for enhancing a manager’s feedback,” said Grunwald.
4. Degreed
Degreed already utilizes AI in its platform today, but the company plans to add new features in the first quarter of 2024, such as:
- Conversational search of learning opportunities via the Degreed Assistant generative AI chatbot.
- Normalizing skill rating scales across different platforms, e.g., Workday and Degreed scales.
- Harmonizing skill labels so different terms for the same skill are recognized as such.
- Auto-creating learning pathways (Degreed Co-Pilot).
“The features are developed with both admins and learners in mind to create a more intuitive and cohesive experience for learners — enabling them to quickly find relevant content, for example — and to make it easier for L&D teams to curate and highlight learning opportunities at scale,” said Kristi Broom, the company’s VP of product operations and innovation.
Ultimately, said Broom, Degreed has been hearing a lot about L&D teams feeling pressured to achieve more business impact with tighter resources and budgets; AI can help do some of the heavy lifting by automating certain tasks.
“As for skill rating normalization and harmonization,” she added, “the end goal is to be able to deliver richer skills insights to customers from Degreed plus other HR and learning systems in their tech stack. This can help them create more personalized learning experiences as well as inform upskilling, reskilling and other talent strategies.”
5. Workleap
Workleap will soon introduce new AI capabilities across its various products. “Going beyond common AI uses like minimizing manual tasks, Workleap’s AI-powered features help advance a company’s overall goals and drive business performance, ensuring the employee experience is more engaging, automated and impactful than ever,” according to a company statement.
Workleap’s new AI investments will include:
Workleap Officevibe: This feature will enhance feedback and workplace trends analysis with a custom-built natural language processing (NLP) model to help HR teams instantly process the feedback their organizations receive.Workleap Onboarding: This will utilize AI to simplify the onboarding process, enabling HR teams to easily convert existing onboarding materials into engaging content. “The AI Onboarding Wizard transforms and personalizes static documents into comprehensive, dynamic onboarding plans in seconds by understanding and translating onboarding materials applicable to employees based on individual roles, titles and departments,” the company claimed. Workleap Skills: Maps and assesses teams’ skills will help determine employee progression paths and skills development opportunities. This solution will identify opportunities based on workforce competencies, select and weight appropriate skills and generate relevant job descriptions HR teams can use to identify employee upskilling opportunities and fill positions internally.
The Unstoppable March of AI in HR
The integration of AI into HR functions marks a significant shift in the industry. The arrival of new tools like the ones above promise not just newfound efficiency but also a strategic way forward for strained human resources teams.
As HR leaders navigate these changes, they're set to unlock new potential in areas like talent management, employee engagement, learning and development and overall organizational growth.